Choosing a Heating and Cooling Company
Remember choosing a reputable HVAC contractor to install a furnace or air conditioner is just as important as the equipment itself. The correct installation and knowledge is so important for equipment to run safely, reliably, and at top efficiency. Here is a list of 11 tips to help you out.
You know someone who works for a HVAC contractor. This is already a step in the right direction. I would call them up and see what they can do for you. Someone who used them probably will have referred them to you anyway. You can ask friends and family if they have used the company before. You might even get a discount. Score!
A reputable HVAC contractor will be able to answer any questions that you have. They will be able to tell you almost direct answers. They will be willing to help and share any awards or certifications that you ask for.
Overall appearance. I know right it sounds silly. You would be amazed how many customers tell me they had a company come out and the second they pulled up to the house they know they made a bad decision. If the person walks up to your door and they look dirty, baggy clothes, hair messy, vehicle trashed, not speaking proper and unorganized then you know you called the wrong company.
A good HVAC contractor will ask if you have ever had any problems in the past with the system. It is kind of like a doctor asking family history. The contractor wants to learn as much as they can about your system. Say you told those 2 years ago you had a condenser replaced. They will generally check that out just to check the proper installation and status of that condenser.
I would recommend not giving business to a company that is in a hurry to “sell you” or trying to give you cheap prices over the phone without seeing your system. This is a big sign of a company this will tell you “oh that’s only $500. They come out to the house and check your system and all the sudden that price is $5000. It happens all the time.
Ratings and reviews. When you find a HVAC contractor, do a check on them. I would highly recommend going to the Better Business Bureau and check out the rating and complaints. Remember it is a business, there is unhappy people everywhere. You will see some complaints and that is okay. If they have been in business for 1 year and have five complaints, I would steer away. No company is perfect just remember that. I would also go to Google and check out the reviews. If you see a bunch of reviews that the company is dirty and left a mess. I would recommend against them.
If you like to shop around. DO IT. Getting estimates for multiple heating and cooling companies is a great idea. You can find one that has a better price, product, military discounts or whatever. There is many different thing you can discover when you shop around. You do not buy the first car you go look out so why do it for a HVAC system. This will also give you time to check those companies’ out.
The company should give you a written proposal. It should pricing, equipment being installed, labor cost and be detailed to answer questions for you. You want to make sure your get this info because it will be your set in price. You do not want them to go do the job then they say actually it cost $8000 when your paper clearly shows $4000.
Sometimes it pays to have a second opinion. If I had a dollar for every time we have gone out to a house, the previous contractor gave them a bid to replace the entire unit, and all that they needed was something small and cheap I would have many dollars. We see it all the time.
Can I see your permit? This is a great question to ask a contractor when they come to the door. This will immediately let you know if they are legit
Always be fearful when you use rick the neighborhood handy man. The reason we say this is when something fails or goes majorly wrong he will not pay for it or insure his work. You are then left to figure out that whole process. A little repair rick tried to fix might have now become a major repair that was not the problem in the beginning.