This checklist is a simple guide to help you through the winter. Use this to help prevent costly repairs.
13:50 06 Apr 17
Mike was very professional and fast. Will definitely reccomend NPM Heating and Cooling to anyone. Will be calling again. Thank you for the great work.
17:13 22 Mar 17
I called NPM for a bid on a new system since they had been out a few times prior to service my existing unit. Joe M. (service tech) did an outstanding job of describing all of my available options. Due to his efforts, I am far more comfortable making a decision about an investment of this nature. He was very professional, courteous, and knowledgeable. As a result, I trust NPM even more than before and look forward to working it's them for years to come.
17:49 21 Mar 17
NPM just left and I am thrilled with the service we received. This business is one to keep on file as you do not get this kind of service much anymore (thanks Joe!). Thanks NPM, I will happily recommend you to anyone in need of a excellent heating and cooling company.
10:18 21 Mar 17
After buying a house my furnace stopped working. NPM was quick to work with my home warranty to fix they problem. I then had them come to clean and service my furnace and air conditioner. I appreciated their honesty.
Rick and Brittani Barnhill
02:45 13 Jan 17
Service Date: 1/12/17
My experience was absolutely wonderful! From the first phone call when Mike was letting me know he was 20 minutes away, to the moment he left my home! He was super professional and really nice! He answered every single one of my MANY questions and was more than happy to educate me on anything I wanted to know about our AC unit! He also fixed what was broken and our heater seems to be working better than it was before it broke! The girl who scheduled the appointment was also really friendly, which made my husband feel confident that NPM would be the right choice! We will be using NPM Heating and Cooling from now on if anything else goes wrong with our AC unit!
20:46 07 Dec 16
Chris from NPM heating just left. NPM responded with a service tech the same day I called. (actually here withing 4 hours) He was polite, professional and very knowledgable. And he fixed our furnace in less than an 1 1/2 hrs. I highly recommend NPM heating/cooling. ALSO This is the second time they have come to our house...both times we were completely satisfied. Thanks, Denis
20:01 05 Dec 16
I WAS VERY SATISFIED WITH THE WORK TOM THE TECHNICIAN COMPLETED ON MY MAINTENANCE FALL CHECK AS WELL AS THE STEEL PLATE REPAIR HE DID ON MY FURNANCE. THE HOME WARRANTY INSURANCE IS WELL WORTH IT. NPM IS THE SECOND SYSTEMS COMPANY I HAVE USED IN THE LAST 6 MONTHS WITH MY HOME WARRANTY. THE FIRST 6 MONTHS AGO WAS PLUMBING. PLEASE KEEP UP THE GOOD WORK.
23:03 10 Nov 16
My furnace went out after returning from the hospital. I was in the cold until I called NPM and they had a technician out to me within an hour. My heater was fixed and the technician came back the next day to make sure my system was working. I'm thankful that NPM took such good care of me. I'm a satisfied club member now.
15:42 02 Sep 16
NPM sent an expert AC repair gentlemen who knew his stuff. He diagnosed a mysteriously erratic AC colling and blower problem. He fixed it and cleaned the outside condenser. As a tenant, I had not looked at the condenser behind the bushes. I would recommend NPM to anyone. I will certainly call them back to check the safety of the heating system after the hot summer is over and chilly days and nights arrive. NPM is courteous, reliable, and expert based on interactions with three different employees to set up the warranty visit. Four stars given without reservation!!
22:43 23 Aug 16
NPM maintains my AC and heating unit and they are also my home warranty service contractor. Three weeks ago, evaporator coil on one of my AC unit failed. Chris from NPM came out and verified that the coil needed to be replaced and it would be covered by my home warranty. I have heard many horrible stories of people waiting for more than three weeks to have AC unit repaired through home warranty, but not with NPM. Within a week of initial service call, they replace the coil and my family didn't have to suffer through heat at all. Thank you NPM for excellent service!!
16:07 19 Aug 16
I want to thank NPM Heating & Cooling for their speedy and courteous service. Our 17 year old air container was running none stop, we thought it needed Freon. Of course it was 98 degrees. NPM Service tech came on Thursday and told us we needed a new system the compressor was not working properly. I did some searching on line and most people said get two opinions which we did, both said the same. After calling several other companies to get prices we chose NPM. Their service time was great they installed it early Tuesday morning. The technicians Ben and Thomas were knowledgeable, clean and friendly. There was no mess and our house was cooling by 1:00 PM. Thanks NPM for great services.
16:41 25 Jun 16
The owner of this company, Andrew, came out on a weekend to Address a concern I had with a service contract. He did not have to do this but he values customer satisfaction so much he wanted to personally make sure I was happy with the company and quality of their work. NPM exceeded, even my very high expectations. In the service industry it is very difficult to find honesty, integrity, professionalism and superior standards of excellence. I absolutely recommend NPM ! So happy I had the opportunity to meet the owner and know that the dedication comes from the top down.
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