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Warranty Process

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 Home Warranty Expectations

Now that you are scheduled we would like to take a moment to walk you through the home warranty process. First, we ask that you turn your system off 24 hours prior to our technician’s arrival.

Set your thermostat to off and the fan from auto to the on position. Allowing constant circulation to help ice built up. If your equipment is frozen the technician will not be able to perform any diagnosis and your home warranty company will require us to charge a return trip fee.

The biggest misconception is that everything is covered by your policy, however, this is not the case. Your home warranty company determines coverages and only covers mechanical failures due to normal usage.

No Problem Heating and Cooling is independent from your home warranty company and we have no control over any decisions regarding your coverage or delays and authorizations. The following items may not be covered by your current policy:

– Routine Maintenance
– Detectable pre-existing conditions
– Physical damage or failures caused by people, pets, or pests
– And missing or damaged parts or pieces

Some claims must be submitted to the home warranty company for approval in order to proceed with your repair. This process could result in an additional expense to you. If you choose, you have the option to apply a credit towards a new system. 

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