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Intro To Your Home Warranty Company

Dealing with your Home Warranty company can be complex, so lets take a moment to walk you through the home warranty process. It’s a complicated process to say the least, but through experience of working with your warranty company, No Problem Heating and Cooling can help you get the most out of your home warranty company.

Your home warranty company has had you sign a contract that a customer needs to become familiar with.  This contract is sometimes hard to understand and is there for the customer to rely upon.  It serves as a warranty customer’s tool to further understanding what your warranty company will cover, or in some cases, not cover.  It is a common misconception that because you have coverage on a specific item, that No Problem can send the bill to the warranty company no matter the circumstances.  We as a company are bound by your home warranty company contract as much as you are.

Upon arrival, your No Problem Warranty Certified Technician will be able to guide you through the issues found on their visit to your home.  HVAC system’s are complicated systems designed to heat and cool your home in a very specific manner.  The manufacture of that equipment has designed your Furnace, AC, and Evap coil to accomplish it’s job of heating and cooling your home within manufacture’s specifications.  Any issue outside of manufacture’s specifications can be harmful to the system, and sometimes even dangerous to run.  Do keep in mind that your HVAC system is a very powerful system that can be dangerous to work on.  Luckily, we’re here to help!  No Problem never recommends that a customer enter into their HVAC system’s electrical or mechanical components.

 

Your Visit

When visiting your home, No Problem will take every step necessary to get your system up and running with respect for your home, your comfort, and as timely as possible.  Lets take a further dive into to your home warranty company visit.

A great way for No Problem to describe the Warranty Claim Process is that as a Warranty Customer, you’ve given them the ability to make decisions for what’s best for your situation, based on your warranty company’s contract.  They are the very powerful middle-man that will be making the ultimate decision on whether No Problem can send them the bill for the sometimes expensive repairs that can arise from your aging HVAC system.  No Problem in no way can determine the warranty companies decision on the claim or how the situation with your HVAC will fall onto the legal terms of your contract with the warranty company, we are just the Contractor.  The No Problem Warranty Certified Technician visiting your home can in some cases judge a claim’s likelihood of being approved based No Problem’s long history with the warranty company.  Here is an overview of our upcoming visit to your home.

  1. While at your home, the technician will asses the repair, please make sure the Technician can get to the equipment in question
  2. The Technician will speak to you about the repair and any possible Non-Covered Costs determined by your Warranty Contract, Please ask the technician about the Upgrade Process
  3. If Non-covered Costs are present, we are required to collect those from you on the original visit before moving forward with the portion of repairs we CAN send to your Home Warranty Company
  4. If the Claim Amount is over $500, we are obligated to submit all information and pictures to the warranty company before moving forward
  5. Depending on the previous assessment, the repair is made and we’ll be on our way!

 

The Upgrade Process – Take the Power Back

Now that we have established an understanding of our visit to your home, and your warranty companies’ established processes, a question may arise; What can you do to capitalize on your Warranty Claim?  The answer is simple, The Upgrade Process.  While at your home, your No Problem Warranty Certified Technician will likely find issues with your equipment.  These issues can be addressed in two separate ways:

  1. Take the repair, which will typically return your equipment back to the state it was in when you started with your Home Warranty Company, OR
  2. Upgrade!  We now have the opportunity to take the dollar amount from the claim and put it toward a No Problem System!

This is the best way for a customer to take the decision-making from the Home Warranty Company and put it back in their own hands.  No Problem loves visiting your home and we look forward to every opportunity to service your equipment and provide you with our renown 5 star service.  We also feel, that in most cases, with a No Problem System, it’s the best way to ensure you are not left to the extremes that Missouri weather has to offer.  When replacing a part in your AC or Furnace, every part surrounding and aiding the part is just as old as the system itself.  No Problem honestly feels that best way we as a company can take care of our customers, is to replace your equipment to keep from costly and timely repeat visits.  The No Problem Warranty Certified Technician will do everything they can to get your old system up and running, but we unfortunately can’t predict the future.  If reliability and comfort are a concern, a No Problem System may be the right decision for your warranty claim.  Why take what money you CAN get out of your warranty company, just to bring you back to the same position your HVAC equipment started when you elected to get a Home Warranty?

 

Warranty Claim Denials

Uh-oh!  This is the worst possible scenario for your Claim with your Home Warranty Company.  When this occurs, the Warranty Company has denied No Problem from replacing or repairing your system and possibly left you, their customer, in a bad spot.  Please understand, we are here with you!  A denial of your claim with your Home Warranty Company, also denies No Problem from billing them for the repair or replacement.  Your Home Warranty Company Claim, once denied by their Authorization Department, is no longer able to be utilized by the customer and billed upon by No Problem.

Your Home Warranty Workflow

 

1) Customer has a problem with their HVAC Equipment

Be sure to verify whether it’s your HVAC equipment, Plumbing (water heater included), or the Electrical System.  Delays can occur when a claim  is sent out to the wrong Professional, typically the claim process starts over.

2) Open a claim with your home warranty company

Your deductible is due at this time to your home warranty company. A provider will be dispatched by your home warranty company. No Problem cannot control who the warranty company will send the claim to, it could possible be another company.

3) Wait, this is the hardest part!

Your warranty company will send a dispatch through their system.  We do not have access to this system and can not do anything to change or speed up how your Warranty Company sends out information about your claim.

4) Scheduling of  visit

After receipt of your claim information from your home warranty company, you’re now ready to be scheduled.  No Problem has technicians that spend countless hours in training to asses your HVAC needs and apply those needs to your Warranty Company’s coverages.

5) Claim Assessment

No Problem has to send only our Certified Warranty Claim Specialist to asses your system and how to bill your Warranty Company.  We are limited on which technicians can assess your HVAC needs and what we can or cannot bill your home warranty company for.

6) Is your Warranty Claim over $500?

More waiting, if the claim exceeds this threshold, your Warranty Company requires us to take pictures of the system, gather your system’s information, and submit it to your Warranty Company.

7) Warranty Decision on Claim

Depending on the contract you’ve signed with your Home Warranty Company and what it says on that contract, they will notify you and No Problem on their decision with the claim.

8) Approval of Non-Covered Charges

This is a very key part of your warranty process.  Your Warranty Company will call you and  you’ll need to approve to pay for the non-covered charges.  This is a dollar amount that your contract with them says you as their customer are responsible for.

9) Revisit for Part Replacement or Installation

The warranty company will purchase the part and/or equipment and send it to No Problem, this can often be very lengthy depending on part availability and the mode of shipment decided by your Home Warranty Company.  As soon as the part is received from your Warranty Company, we’ll call you for installation.

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